Quality Control in HR Management: Ensuring Accreditation in Higher Education
DOI:

Keywords:
Quality Control, Human Resources, Accreditation, Education QualityAbstract
The aim of this research is to analyze more deeply the implementation of the Quality Control concept in Human Resources (HR) management in higher education, as well as its influence on the sustainability of accreditation quality. In this research, several methods were used to produce findings from the research, namely conducting interviews with related parties, such as the Chancellor or Rectorate, lecturers, administrative staff, as well as the Coordinator or Head of the Study Program. to collect data related to the implementation of a data-based Quality Control system in monitoring lecturer suitability standards, teaching quality and human resource welfare. The results of this research show that effective implementation of Quality Control can increase openness and continuous monitoring of HR performance, which can provide support for meeting accreditation standards and improving the quality of education. The impact of this research is the importance of structured and data-based human resource management in order to directly ensure the sustainability of accreditation quality in higher education, as well as strengthening quality management practices that are easily adaptable to developments and can adjust according to educational needs.
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References
Al-Alawneh, R., Othman, M., & Zaid, A. A. (2024). Green HRM impact on environmental performance in higher education with mediating roles of management support and green culture. International Journal of Organizational Analysis, 32(6), 1141–1164.
Ali, K., Johl, S. K., Muneer, A., Alwadain, A., & Ali, R. F. (2022). Soft and hard total quality management practices promote industry 4.0 readiness: a SEM-neural network approach. Sustainability, 14(19), 11917.
Alzubaidi, L., Al-Sabaawi, A., Bai, J., Dukhan, A., Alkenani, A. H., Al-Asadi, A., Alwzwazy, H. A., Manoufali, M., Fadhel, M. A., & Albahri, A. S. (2023). Towards Risk‐Free Trustworthy Artificial Intelligence: Significance and Requirements. International Journal of Intelligent Systems, 2023(1), 4459198.
Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2023). An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management, 40(2), 582–606.
Asiyai, R. I. (2022). Best practices for quality assurance in higher education: implications for educational administration. International Journal of Leadership in Education, 25(5), 843–854.
Carlgren, L., & BenMahmoud‐Jouini, S. (2022). When cultures collide: What can we learn from frictions in the implementation of design thinking? Journal of Product Innovation Management, 39(1), 44–65.
Chen, H., Pang, L., Liu, F., Fang, T., & Wen, Y. (2022). “Be perfect in every respect”: the mediating role of career adaptability in the relationship between perfectionism and career decision-making difficulties of college students. BMC Psychology, 10(1), 137.
Cho, W., Choi, S., & Choi, H. (2023). Human resources analytics for public personnel management: Concepts, cases, and caveats. Administrative Sciences, 13(2), 41.
Duarte, N., & Vardasca, R. (2023). Literature review of accreditation systems in higher education. Education Sciences, 13(6), 582.
Ford, G., & Gosling, J. (2024). Professional perceptions of right-first-time and quality management in construction projects through open-ended feedback. International Journal of Quality & Reliability Management.
Giangreco, M. F., Pennington, R. C., & Walker, V. L. (2023). Conceptualizing and utilizing board certified behavior analysts as related services providers in inclusion-oriented schools. Remedial and Special Education, 44(1), 73–85.
Harrison, R., Meyer, L., Rawstorne, P., Razee, H., Chitkara, U., Mears, S., & Balasooriya, C. (2022). Evaluating and enhancing quality in higher education teaching practice: A meta-review. Studies in Higher Education, 47(1), 80–96.
Helms-Lorenz, M., & Visscher, A. J. (2022). Unravelling the challenges of the data-based approach to teaching improvement. School Effectiveness and School Improvement, 33(1), 125–147.
Hsu, Y.-P. (2023). Developing quality culture in higher education in Taiwan: the changes within quality assurance mechanisms. Studies in Higher Education, 48(11), 1741–1753.
Janssens, L., Kuppens, T., Mulà, I., Staniskiene, E., & Zimmermann, A. B. (2022). Do European quality assurance frameworks support integration of transformative learning for sustainable development in higher education? International Journal of Sustainability in Higher Education, 23(8), 148–173.
Janušauskienė, G. T., & Dvorak, J. (2021). Evidence-based policy and higher education quality assurance. Academy of Management, 5(3), 132–153.
Jasti, N. V. K., Venkateswaran, V., & Kota, S. (2022). Total Quality Management in higher education: a literature review on barriers, customers and accreditation. The TQM Journal, 34(5), 1250–1272.
Javed, Y., & Alenezi, M. (2023). A case study on sustainable quality assurance in higher education. Sustainability, 15(10), 8136.
Kayyali, M. (2024). Exploring Accreditation Standards and Processes. In Quality Assurance and Accreditation in Higher Education: Issues, Models, and Best Practices (pp. 1–60). Springer.
Kooli, C., & Abadli, R. (2022). Could education quality audit enhance human resources management processes of the higher education institutions? Vision, 26(4), 482–490.
Lippa, K. A., Aristizabal-Henao, J. J., Beger, R. D., Bowden, J. A., Broeckling, C., Beecher, C., Clay Davis, W., Dunn, W. B., Flores, R., & Goodacre, R. (2022). Reference materials for MS-based untargeted metabolomics and lipidomics: a review by the metabolomics quality assurance and quality control consortium (mQACC). Metabolomics, 18(4), 24.
Muslim, A. B., Hamied, F. A., Gaffar, M. F., Asuan, M. E., Samsudin, S., Diteeyont, W., Margana, M., Suryani, A. W., PNG, J., & Solihat, R. (2023). Benefits, mechanisms and challenges of international accreditation for teacher education: ASEAN academics’ perspectives. Quality Assurance in Education, 31(4), 538–555.
Ono, T., Pangrazio-Kulbersh, V., Perillo, L., Artese, F., Czochrowska, E., Darendeliler, M. A., Dugoni, S., Bajaire, W. E. F., Liou, E., & Park, J. H. (2023). World Federation of Orthodontists guidelines for postgraduate orthodontic education. Journal of the World Federation of Orthodontists, 12(2), 41–49.
Rosser, A. (2023). Higher education in Indonesia: The political economy of institution-level governance. Journal of Contemporary Asia, 53(1), 53–78.
Rotar, O. (2022). Online student support: A framework for embedding support interventions into the online learning cycle. Research and Practice in Technology Enhanced Learning, 17(1), 2.
Singh, B., Yadav, S., & Aswal, D. K. (2023). Landscape and Status of Global Accreditation Bodies. In Handbook of Quality System, Accreditation and Conformity Assessment (pp. 1–45). Springer.
Sitanggang, N., Luthan, P. L. A., & Hamid K, A. (2021). Relationship between Total Personal Quality, Service Quality and Student Satisfaction on Higher Education System. International Journal of Instruction, 14(4), 357–372.
Stoermer, S., Lauring, J., & Selmer, J. (2022). Job characteristics and perceived cultural novelty: exploring the consequences for expatriate academics’ job satisfaction. The International Journal of Human Resource Management, 33(3), 417–443.
Tamrat, W. (2022). The nuts and bolts of quality assurance in Ethiopian higher education: Practices, pitfalls, and prospects. Journal of Education Policy, 37(3), 443–460.
Ülker, N. (2023). Maintaining quality of higher education during difficult times: Accreditation compliance in foreign language education. Cogent Education, 10(1), 2167320.
Vidè, F., Micacchi, L., Barbieri, M., & Valotti, G. (2023). The renaissance of performance appraisal: Engaging public employees through perceived developmental purpose and justice. Review of Public Personnel Administration, 43(4), 623–651.
Wirtz, J., Kunz, W. H., Hartley, N., & Tarbit, J. (2023). Corporate digital responsibility in service firms and their ecosystems. Journal of Service Research, 26(2), 173–190.
Xin, X., Shu-Jiang, Y., Nan, P., ChenXu, D., & Dan, L. (2022). Review on A big data-based innovative knowledge teaching evaluation system in universities. Journal of Innovation & Knowledge, 7(3), 100197.
Zeng, H., Liu, J., Wu, D., & Yue, L. (2023). Smart education best practices in chinese schools. Springer.
Zimmerman, B. J. (2023). Dimensions of academic self-regulation: A conceptual framework for education. In Self-regulation of learning and performance (pp. 3–21). Routledge.
Al-Alawneh, R., Othman, M., & Zaid, A. A. (2024). Green HRM impact on environmental performance in higher education with mediating roles of management support and green culture. International Journal of Organizational Analysis, 32(6), 1141–1164.
Ali, K., Johl, S. K., Muneer, A., Alwadain, A., & Ali, R. F. (2022). Soft and hard total quality management practices promote industry 4.0 readiness: a SEM-neural network approach. Sustainability, 14(19), 11917.
Alzubaidi, L., Al-Sabaawi, A., Bai, J., Dukhan, A., Alkenani, A. H., Al-Asadi, A., Alwzwazy, H. A., Manoufali, M., Fadhel, M. A., & Albahri, A. S. (2023). Towards Risk‐Free Trustworthy Artificial Intelligence: Significance and Requirements. International Journal of Intelligent Systems, 2023(1), 4459198.
Antony, J., Sony, M., McDermott, O., Jayaraman, R., & Flynn, D. (2023). An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions. International Journal of Quality & Reliability Management, 40(2), 582–606.
Asiyai, R. I. (2022). Best practices for quality assurance in higher education: implications for educational administration. International Journal of Leadership in Education, 25(5), 843–854.
Carlgren, L., & BenMahmoud‐Jouini, S. (2022). When cultures collide: What can we learn from frictions in the implementation of design thinking? Journal of Product Innovation Management, 39(1), 44–65.
Chen, H., Pang, L., Liu, F., Fang, T., & Wen, Y. (2022). “Be perfect in every respect”: the mediating role of career adaptability in the relationship between perfectionism and career decision-making difficulties of college students. BMC Psychology, 10(1), 137.
Cho, W., Choi, S., & Choi, H. (2023). Human resources analytics for public personnel management: Concepts, cases, and caveats. Administrative Sciences, 13(2), 41.
Duarte, N., & Vardasca, R. (2023). Literature review of accreditation systems in higher education. Education Sciences, 13(6), 582.
Ford, G., & Gosling, J. (2024). Professional perceptions of right-first-time and quality management in construction projects through open-ended feedback. International Journal of Quality & Reliability Management.
Giangreco, M. F., Pennington, R. C., & Walker, V. L. (2023). Conceptualizing and utilizing board certified behavior analysts as related services providers in inclusion-oriented schools. Remedial and Special Education, 44(1), 73–85.
Harrison, R., Meyer, L., Rawstorne, P., Razee, H., Chitkara, U., Mears, S., & Balasooriya, C. (2022). Evaluating and enhancing quality in higher education teaching practice: A meta-review. Studies in Higher Education, 47(1), 80–96.
Helms-Lorenz, M., & Visscher, A. J. (2022). Unravelling the challenges of the data-based approach to teaching improvement. School Effectiveness and School Improvement, 33(1), 125–147.
Hsu, Y.-P. (2023). Developing quality culture in higher education in Taiwan: the changes within quality assurance mechanisms. Studies in Higher Education, 48(11), 1741–1753.
Janssens, L., Kuppens, T., Mulà, I., Staniskiene, E., & Zimmermann, A. B. (2022). Do European quality assurance frameworks support integration of transformative learning for sustainable development in higher education? International Journal of Sustainability in Higher Education, 23(8), 148–173.
Janušauskienė, G. T., & Dvorak, J. (2021). Evidence-based policy and higher education quality assurance. Academy of Management, 5(3), 132–153.
Jasti, N. V. K., Venkateswaran, V., & Kota, S. (2022). Total Quality Management in higher education: a literature review on barriers, customers and accreditation. The TQM Journal, 34(5), 1250–1272.
Javed, Y., & Alenezi, M. (2023). A case study on sustainable quality assurance in higher education. Sustainability, 15(10), 8136.
Kayyali, M. (2024). Exploring Accreditation Standards and Processes. In Quality Assurance and Accreditation in Higher Education: Issues, Models, and Best Practices (pp. 1–60). Springer.
Kooli, C., & Abadli, R. (2022). Could education quality audit enhance human resources management processes of the higher education institutions? Vision, 26(4), 482–490.
Lippa, K. A., Aristizabal-Henao, J. J., Beger, R. D., Bowden, J. A., Broeckling, C., Beecher, C., Clay Davis, W., Dunn, W. B., Flores, R., & Goodacre, R. (2022). Reference materials for MS-based untargeted metabolomics and lipidomics: a review by the metabolomics quality assurance and quality control consortium (mQACC). Metabolomics, 18(4), 24.
Muslim, A. B., Hamied, F. A., Gaffar, M. F., Asuan, M. E., Samsudin, S., Diteeyont, W., Margana, M., Suryani, A. W., PNG, J., & Solihat, R. (2023). Benefits, mechanisms and challenges of international accreditation for teacher education: ASEAN academics’ perspectives. Quality Assurance in Education, 31(4), 538–555.
Ono, T., Pangrazio-Kulbersh, V., Perillo, L., Artese, F., Czochrowska, E., Darendeliler, M. A., Dugoni, S., Bajaire, W. E. F., Liou, E., & Park, J. H. (2023). World Federation of Orthodontists guidelines for postgraduate orthodontic education. Journal of the World Federation of Orthodontists, 12(2), 41–49.
Rosser, A. (2023). Higher education in Indonesia: The political economy of institution-level governance. Journal of Contemporary Asia, 53(1), 53–78.
Rotar, O. (2022). Online student support: A framework for embedding support interventions into the online learning cycle. Research and Practice in Technology Enhanced Learning, 17(1), 2.
Singh, B., Yadav, S., & Aswal, D. K. (2023). Landscape and Status of Global Accreditation Bodies. In Handbook of Quality System, Accreditation and Conformity Assessment (pp. 1–45). Springer.
Sitanggang, N., Luthan, P. L. A., & Hamid K, A. (2021). Relationship between Total Personal Quality, Service Quality and Student Satisfaction on Higher Education System. International Journal of Instruction, 14(4), 357–372.
Stoermer, S., Lauring, J., & Selmer, J. (2022). Job characteristics and perceived cultural novelty: exploring the consequences for expatriate academics’ job satisfaction. The International Journal of Human Resource Management, 33(3), 417–443.
Tamrat, W. (2022). The nuts and bolts of quality assurance in Ethiopian higher education: Practices, pitfalls, and prospects. Journal of Education Policy, 37(3), 443–460.
Ülker, N. (2023). Maintaining quality of higher education during difficult times: Accreditation compliance in foreign language education. Cogent Education, 10(1), 2167320.
Vidè, F., Micacchi, L., Barbieri, M., & Valotti, G. (2023). The renaissance of performance appraisal: Engaging public employees through perceived developmental purpose and justice. Review of Public Personnel Administration, 43(4), 623–651.
Wirtz, J., Kunz, W. H., Hartley, N., & Tarbit, J. (2023). Corporate digital responsibility in service firms and their ecosystems. Journal of Service Research, 26(2), 173–190.
Xin, X., Shu-Jiang, Y., Nan, P., ChenXu, D., & Dan, L. (2022). Review on A big data-based innovative knowledge teaching evaluation system in universities. Journal of Innovation & Knowledge, 7(3), 100197.
Zeng, H., Liu, J., Wu, D., & Yue, L. (2023). Smart education best practices in chinese schools. Springer.
Zimmerman, B. J. (2023). Dimensions of academic self-regulation: A conceptual framework for education. In Self-regulation of learning and performance (pp. 3–21). Routledge.
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